A Complaint Letter and a Positive Adjustment Letter
Writing a routine claim letter (complaint letter) and a positive letter of adjustment.
1) In the complaint letter, you ask the business representative for a replacement of a dysfunctional device or machine or whatever product you purchased a week ago. Your request is guaranteed because of a warranty you have received with the purchase.
(2) In the positive letter of adjustment, you apologize to your unhappy customer and grant him the request he has made in his complaint letter.
Letter Format
1. Provide 1.00″ for the top and bottom margins and 1.3″ for the left and right margins.
2. Don’t use borders.
3. Provide all main parts of a business letter.
4. Use the Routine Claim Letter, on page 385 as a model for your complaint letter; use the Positive Adjustment Letter, on page 390 as a model for your adjustment letter.
5. Your positive adjustment letter must have (A) a letterhead.(B) a logo.
6. Each letter should have only three paragraphs. Each of these paragraphs should contain 3–6 lines of text, where the body paragraph is the longest.
7. Use Times New Romans, size 12.
8. Provide a single space within each paragraph and double spaces between paragraphs—that is, one single white space.
9. Justify all each letter’s lines.
10. Submit the two letters together in one file, but each one should be on a separate page.
11. No late work will be accepted.
12. Violating any rule will result in losing points.
Requirements: Each letter 100
