Case 26: Matrix or Mess?

The matrix from of organizational design can provide health care organization managers enhanced information processing, faster response times, and more flexibility to cope with increased organizational complexity. You are completing this assignment to demonstrate your knowledge of the opportunities and challenges associated with the matrix form of organizational design.

Read Case 26: Matrix or Mess? from the McAlearney and Kovner text, pp. 203-204. In developing your response to this assignment, consider the situation described below from an organizational design perspective.

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Though your friend Carol is excited about the new changes, she is concerned that maybe she is not fully understanding how the new working and reporting relationships will work. Carol has approached you and asked for guidance based on your experience and previous work with organizational design.

In helping Carol think through her situation, identify one potential advantage and one disadvantage of the matrix design for each of the following stakeholders:

  • Carol
  • Carol’s bosses
  • Information Services (IS) Department
  • Valley Community Hospital

In 200 words or less, conclude your analysis with a strong recommendation to Carol about how best to succeed.

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Matrix or Mess? Template

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