Help with Business Communication

The Power Point provided in this module discussed gestures, facial expressions and personal appearance. As previously discussed, as a professional, you have to be cognizant of how you are coming across to other peers. As an Instructor, I want to expose you to as much practical application possible so that you will have hands on experience in making strategic decisions in the workplace. These decisions include personal accountability and professional responses as well.

For each example, from the lens of a manager, explain how you would correct the situation. Remember constructive feedback is not personal or conveys a personal attack. Remember to review the Power Point in this week’s module before completing this assignment.

Facial Expression Example

Case #1 You are a manager for an international organization. The main office in New York (your home office) often hosts clients and other employees from all over the world. You manage the Information Systems Department and train all new employees. Recently, in the last couple of meetings, you have noticed that a new employee is exhibiting a furrowed brow expression (grimacing, frowning). To display this expression may be disrespectful to clients and other employees from other international markets. What would you do to correct this employee? What would you suggest?

Gestures and Postures Example

Case # 2 You are Vice President of Human Resources for Fortune 500 Company. The corporate culture dictates a professional attire Monday -Friday and business casual is not allowed. This company host other business professionals and professional decorum is must at all times. As VP of Human Resources, you have stressed expanding your recruitment to universities in the region. You have hired 10 new employees that graduated from those universities. The CEO is skeptical about hiring recent college graduates and them having immediate access to clients. However, you are proud of your recent expansion into university recruitment and have maintained a great relationship with Career Services at the universities.

You have noticed that one of the recent college graduate hires have been exhibiting slouching and conveying disinterest during the meetings with important clients. This hire has otherwise performed well with the exception of the slouching during meetings. As VP of Human Resources, what would you do to correct this issue? What would you suggest?

Personal Appearance Expression

Case #3 You are a Regional Manager for a Executive Recruitment firm. Your firm recruits executives for Fortune 500 companies. You have recently hired several recruiters, as you are expanding the recruitment firm to the northeast region. You have stopped by the new office to check on operations thus far. You walk in and see one new hire setting up his office. You have checked the appointment schedule and noticed that he will have his first client in 1 hour. What would you do?