Homework questions

Some IMPORTANT reminders about HW2 which is valid for other assignments:

This is an individual assignment. IF I DETECT ANY PLARIGISM OR GROUP WORK FOR THE HOMEWORK ASSIGNMENTS YOU WILL RECEIVE AUTOMATICALLY ZERO. IF YOU GIVE YOUR WORK TO ANOTHER STUDENT YOU WILL GET ZERO. GIVING YOUR WORK OR RECEVING SOMEBODY ELSE’S WORK WILL BE EVALUATED SAME, SO YOU WILL GET ZERO IN BOTH CASES.
Please do not include case study write up in your HW2 submission. Answer ONLY the questions.
If you are referring from our book or any other references, you should give that part as a reference.
You cannot simply copy paste from any website any information. If you are copy paste from anywhere, this can be PLAGIARISM. It is unacceptable. You always use your own sentences (I will check your assignment with SAFE ASSIGN software)
You should not just google the answers; google is not a good reference. You should go other textbooks or articles, if you are using any references.
Late assignments will be punished by deduction 5 points each day. Even 1 second is showing as late. No submission after 3th day will be accepted.
This homework writing should be somewhere between 2-5 pages (excluding cover page and references).
Please
Please use references (articles, white pages, etc., and if you are using them please REFER them.
Please send your FINAL VERSION of writing including references, I will not reopen HW2 for resubmission.
You MUST have two files to upload:
Microsoft word or pdf file for answering each question.
Microsoft Excel File for questions 4 and 5 (Please use ONE EXCEL FILE but Different SHEETS FOR EACH QUESTION).
Submission Requirements:
1. Use font size 12: 1.5 line spacing
2. One-inch margins on all sides.
3. Submit your HW2 in Microsoft Word or PDF format AND Microsoft Excel format.
4. Cover page should include course name, your name, date, and title.
5. Submission must be done via the Blackboard.
6. DO NOT send your Homework through the instructor’s e-mail. I will not accept any HW via send through e-mail.
7. DO NOT wait until last minute to send your HW2.

CASE STUDY FOR CHAPTER 5
IBM’s Integrated Supply Chain
Please read the IBM’s Case study from your book (page 248, 10th edition) and answer following questions.

Question 1. How are quality management principles directly or indirectly related to IBM’s ISC? (10 points)
Question 2. Discuss the role that process management plays in supply chains, using any information in this case to support your arguments. (10 points)

QUESTIONS FOR CHAPTER 9

Question 3.
A catalog order-filling process at Cats Catalog Company for personalized printed products for pet owners can be described as follows: Telephone orders are taken over a 12-hour period each day. Orders are collected from each person at the end of the day and checked for errors by the supervisor of the phone department, usually the following morning. The supervisor does not send each one-day batch of orders to the data processing department until after 1:00 p.m. In the next step—data processing—orders are invoiced in the one-day batches. Then they are printed and matched back to the original orders. At this point, if the order is from a new customer, it is sent to the person who did the customer verification and setup of new customer accounts. This process must be completed before the order can be invoiced. The next step—order verification and proofreading—occurs after invoicing is completed. The orders, with invoices attached, are given to a person who verifies that all required information is present and correct to permit typesetting. If the verifier has any questions, they are checked by computer or by calling the customer. Finally, the completed orders are sent to the typesetting department of the print shop.
a. Develop a flowchart for this process. (5 points)
b. Identify opportunities for improving the quality of service in this situation.( (5 points)

NOTE: Please be professional when you are answering this question. Please do not draw on the piece of paper and take the picture and upload that picture. I am sure everybody has Microsoft Word and at least you can draw in that software.

Question 4.
Deuce Printing Company realized that they were losing customers and orders due to various delays and errors. In order to get to the root cause of the problem, they decided to track problems that might be contributing to customer dissatisfaction. The list of the problems provided in table below shows their frequencies of occurrence over a six-month period.
a. What technique might you use to graphically show the causes of customer dissatisfaction? (5 points)
b. What recommendations could you make to reduce errors and increase customer satisfaction? (5 points)

NOTE: You DO have to send Microsoft Excel file for Question 4. (Please use ONE EXCEL FILE for question 4 and 5 with different sheet)

Question 5.
The DOT.COM Apparel Company analyzed customer complaint data which revealed errors in five categories, such as billing, shipping, etc. Data can be found in the table below. Construct a Pareto diagram for these data. What conclusions can you reach? (10 points)

NOTE: You DO have to send Microsoft Excel file for Question 5. (Please use ONE EXCEL FILE for question 4 and 5 with different sheet)

ETHICS CASE (You need to watch Ethics Class video to complete this part)
Facts:
Engineer A is retained by Local School Development Authority to review the design of a smoke detection system in a school designed by Engineer B. The system has not yet been approved by code officials because the design is deemed incomplete. Engineer A reviews the work of Engineer B on behalf of Local School Development Authority and recommends substantial changes to the design details. Engineer B continues to prepare design documents for the smoke detection system but does not incorporate Engineer A’s recommendations into the design. The smoke detection system design is never completed, and the school opening is delayed indefinitely. Local School Development Authority sues Engineer B for negligent design. The state has a requirement that before a lawsuit may be brought against a professional engineer for professional negligence, the attorney filing the lawsuit must consult with a professional engineer and thereafter a certificate of merit must be filed and signed by the professional engineer asserting that, in the professional engineer’s opinion, the lawsuit is not frivolous and has merit. The attorney for Local School Development Authority asks Engineer A, who will be called as a fact witness at the trial, to also review the case file and prepare and sign a certificate of merit indicating that, in Engineer A’s professional opinion, the case being brought against Engineer B is not frivolous and has merit.
Question 6. Would it be ethical for Engineer A to agree to perform the review of Engineer B’s work? Why? (15 points)
Question 7. Would it be ethical for Engineer A to sign the certificate of merit? (10 points)
Question 8. Please identifying 2-5 references from the NSPE code of ethics for engineers. Please explain why you choose these references. (25 points)
Please note that you are not supposed to select the correct ethical references. You should select appropriate ones and you have to provide good discussion based on your selections.