Veterinary technicians are inundated with questions every day. These questions come from clients and coworkers. Because of this, veterinary technicians need to be good listeners and good communicators.
In your own words, describe techniques for being a good listener. What would you do to clarify what a client or coworker is saying to you? Also, describe some ways that you can communicate so that a client or coworker will listen to and fully understand what you’re saying. Give examples that relate to dealing with clients/coworkers in a hospital setting: discharging a surgical patient, euthanasia, and so on.
Be sure to include
Nonverbal communication/gestures (including some possible cultural differences that might arise)
Discrimination and prejudices
Patient records/handouts and brochures
Any other pertinent information you can think of
The information must be supported by trusted veterinary medical publications and websites.
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