The Process Modeling Deliverable

The Process Modeling Deliverable should include:

  • A context diagram
  • A level-0 diagram
  • A set of level-1 diagram
  • Needs to be in


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Use Case Name: Student Files Ticket ID: UC- 1 Priority: High
Brief Description: The student files a ticket through my tickets.
Actor: Student/Staff/Faculty

Type External Temporal

Preconditions: Student/faculty/staff has been authenticated through myFlagler and myTickets is online.
Normal Course

  1. System prompts user for role selection (staff/student/etc), user selects role
  2. User clicks office button
  3. System displays ticket reasons on the left menu
  4. User clicks on the reason for filing a ticket
  5. The system displays reason-specific ticket form to be filled out by a user
  6. The user submits ticket request
  7. Ticket information/details sent to datastore
  8. The system sends the ticket to the assigned office and copies to the user
  9. User will be able to follow the processing of the ticket
Information for Steps

← Role selection

← Office selection

← List of office-specific reasons

← Reason selection

← Ticket template/form

←Ticket submission details

→ Ticket details (date filed, name, email)

→ Email to student/faculty/staff and Dept. Faculty

←Information viewable on student/faculty/staff dashboard


New ticket information is stored in the ticket datastore.

Summary Inputs Source Summary Outputs Destination
Role selection Student/faculty/staff Ticket notification Dept. Faculty
Office selection Student/faculty/staff Ticket details recorded (date filed, name, email) Dept. Faculty
List of office-specific reasons Ticket template-reason datastore
Reason selection Student/faculty/staff The information transferred to datastore Ticket Datastore
Ticket template/form Ticket template-reason datastore
Ticket submission details Student/faculty/staff Email to student/faculty/staff and Dept. Faculty Student/faculty/staff and Dept. Faculty
Form completion Student/faculty/staff Information viewable on student/faculty/staff dashboard Student/faculty/staff

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